support@patcherhq.com

TERMS OF SERVICE

Last updated: January 5, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, products, and services (collectively, the “Services”) provided by PatcherHQ (“Patcher,” “we,” “us,” or “our”) at PatcherHQ.com. By accessing or using the Services, you agree to these Terms.

1. Eligibility and Account Registration

  • You must be at least 18 years old to use the Services.
  • You are responsible for maintaining the confidentiality of your account access and for all activity that occurs under your account.
  • Authentication is provided via supported sign-in methods (e.g., Google and magic link). You agree to provide accurate information and keep it up to date.

2. Use of the Services

You agree not to:

  • Use the Services in any manner that violates applicable laws or regulations.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Attempt to gain unauthorized access to the Services or related systems.
  • Reverse engineer, decompile, or attempt to extract source code from the Services except to the extent permitted by law.

3. Customer Content and Data

  • “Customer Content” means any data, information, or content submitted to the Services by you or on your behalf (including end-customer data).
  • You retain ownership of Customer Content. You grant Patcher a limited license to host, process, transmit, and display Customer Content solely to provide and improve the Services and as otherwise permitted by these Terms.
  • You represent and warrant that you have all rights and permissions necessary to provide Customer Content and to permit Patcher to process it as described.

4. Messaging (SMS) Features

  • If enabled, the Services may send SMS messages based on your configuration and workflows.
  • You are responsible for ensuring you have obtained all necessary consents from end customers and that your messaging complies with applicable laws, carrier requirements, and industry standards.
  • Message and data rates may apply. Delivery is not guaranteed and may be affected by carrier filtering, network conditions, and other factors.
  • Patcher may suspend or disable messaging features if we believe your use creates legal, compliance, deliverability, or abuse risk.

5. Fees and Billing

  • Certain features may require payment. If you purchase a paid plan, you agree to pay applicable fees and taxes.
  • Unless otherwise stated, fees are non-refundable.
  • We may change fees and billing terms with notice as required by law.

6. Third-Party Services

  • The Services may integrate with or rely on third-party services (e.g., authentication, messaging, hosting).
  • Patcher is not responsible for third-party services and does not warrant their availability, reliability, or performance.

7. Intellectual Property

  • The Services, including software, designs, text, and logos, are owned by Patcher or its licensors and are protected by intellectual property laws.
  • Subject to these Terms, Patcher grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes.

8. Confidentiality

  • You may receive confidential information related to the Services. You agree to protect it and use it only as needed to use the Services.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PATCHER DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. PATCHER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATCHER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES. IN NO EVENT WILL PATCHER’S TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO PATCHER FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100 IF YOU HAVE NOT PAID ANY AMOUNTS, WHICHEVER IS GREATER.

11. Suspension and Termination

  • We may suspend or terminate your access to the Services if you violate these Terms or if your use poses risk to the Services or others.
  • You may stop using the Services at any time.
  • Upon termination, your right to use the Services will cease. Certain sections of these Terms will survive termination (e.g., Intellectual Property, Disclaimer, Limitation of Liability).

12. Changes to the Services or Terms

  • We may modify the Services from time to time.
  • We may update these Terms from time to time. We will update the “Last updated” date at the top. If changes are material, we may provide additional notice as required by law.
  • Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles.

14. Contact

If you have questions about these Terms, contact:

PatcherHQ
Email: support@patcherhq.com
Address: 1705 Sleepy Fox Ln, Knoxville TN, 37922