SMS Messaging Terms

How Patcher sends appointment notifications and how your consent is collected and managed.

About Patcher

Patcher is a scheduling and dispatch platform for field service businesses such as pet groomers, home service providers, and mobile technicians. When a business uses Patcher, we send SMS notifications to their customers about appointment availability, schedule changes, and confirmations on behalf of that business.

Patcher does not send marketing or promotional messages. All SMS messages are strictly limited to appointment-related notifications sent on behalf of the service provider you have booked with.

What Messages You Will Receive

When your service provider uses Patcher, you may receive text messages including:

  • Earlier availability alerts — notifications that an earlier appointment slot has opened up
  • Appointment confirmations — confirmation when your appointment is rescheduled or updated
  • Schedule change notifications — updates if your appointment details change

Example message

From Zoomin Groomin Knoxville: Hi Sarah. A spot opened up earlier on Tues Mar 4 at 10:00 AM with Jamie. Want it? Please decide within 4 hours so we can offer it to someone else if needed.

https://app.patcherhq.com/p/abc123

Delivered by Patcher for Zoomin Groomin Knoxville. Reply STOP to unsubscribe, HELP for help.

How Consent Is Collected

Your consent to receive SMS messages is collected by your service provider at the time you book an appointment. When you provide your phone number and agree to receive text notifications through your provider's scheduling system, that consent authorizes Patcher to deliver appointment-related messages on their behalf.

Consent is collected through industry-standard booking platforms such as:

These scheduling platforms present clear consent language, including notification that message and data rates may apply, before the customer's phone number is used for SMS delivery.

Your Consent

By providing your phone number and opting in to SMS notifications through your service provider's booking system, you consent to receive appointment-related text messages delivered by Patcher on behalf of your service provider.

  • Message frequency varies based on your appointment activity.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP to any message.
  • For help, reply HELP or contact support@patcherhq.com.
  • Your consent is not a condition of purchase or service.
  • We do not share, sell, or buy opt-in data or consent information with any third parties.
  • We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.

Privacy Policy · Terms of Service

Opt Out & Help

STOP
Unsubscribe

Reply STOP to any Patcher message to immediately stop receiving SMS notifications. You will receive a single confirmation message and no further texts will be sent.

HELP
Get help

Reply HELP to any Patcher message for assistance. You will receive a response with contact information and instructions.

START
Re-subscribe

If you previously opted out, reply START to resume receiving appointment notifications.

Message Frequency & Rates

Message frequency varies depending on your appointment activity with your service provider. You will typically receive messages only when there is a change or update to your appointment schedule. Most recipients receive between 1 and 10 messages per month.

Message and data rates may apply. Check with your wireless carrier for details about your text messaging plan.

Contact Us

If you have questions about Patcher's SMS messaging practices, contact:

PatcherHQ
Email: support@patcherhq.com
Address: 131 Continental Dr Suite 305, Newark, DE 19713 US