PRIVACY POLICY

Last updated: January 5, 2026

This Privacy Policy explains how PatcherHQ (“Patcher,” “we,” “us,” or “our”) collects, uses, and shares information when you use our websites, products, and services (collectively, the “Services”). This policy applies to services provided at PatcherHQ.com.

1. Information We Collect

A. Information you provide

  • Account information: name, email address, and authentication details when you sign in using Google or a magic link.
  • Organization and business information: organization name, business name, and related configuration you enter in the product.
  • Support and communications: messages you send to us (e.g., support requests, feedback).

B. Information we collect automatically

  • Usage data: pages viewed, features used, actions taken, and related diagnostic information.
  • Device and log data: IP address, browser type, device identifiers, operating system, timestamps, and error logs.
  • Cookies and similar technologies: to maintain sessions, remember preferences, and help us understand usage.

C. Information processed on behalf of our customers

If you use Patcher on behalf of an organization, we may process end-customer data that your organization inputs or connects to the Services (e.g., contact details used for messaging and scheduling operations). In these cases, we act as a service provider/processor for your organization.

2. How We Use Information

We use information to:

  • Provide, maintain, and improve the Services
  • Authenticate users and secure accounts
  • Configure organizations and businesses within the Services
  • Send operational messages (e.g., confirmations, product notices, administrative communications)
  • Provide customer support and respond to requests
  • Monitor performance, prevent abuse, and troubleshoot issues
  • Comply with legal obligations and enforce our terms

3. How We Share Information

We may share information in the following circumstances:

A. Service providers

We use third-party vendors to help operate the Services, such as:

  • Authentication and database hosting (e.g., Supabase)
  • Messaging delivery (e.g., Twilio for SMS)
  • Infrastructure and hosting (e.g., cloud hosting providers)
  • Analytics and monitoring (optional, if enabled)

These providers may access information only to perform services for us and are required to protect it.

We may disclose information if we believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Protect the rights, property, and safety of our users, customers, or others
  • Detect, prevent, or address fraud, security, or technical issues

C. Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

4. SMS / Messaging

If your organization enables messaging features, the Services may send SMS messages to end customers based on your organization’s settings and workflows. We collect phone numbers provided during appointment creation and messaging metadata (e.g., timestamps, delivery status, error codes) to deliver appointment-related notifications, troubleshoot delivery issues, and maintain messaging functionality.

We do not share, sell, or buy text messaging originator opt-in data or consent information with any third parties. We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.

Standard message and data rates may apply. For complete SMS terms, including opt-out instructions, message frequency details, and consent information, please refer to our SMS Messaging Terms page and Section 4 of our Terms of Service.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in and maintain sessions
  • Remember preferences
  • Understand how the Services are used and improve them

You can control cookies through your browser settings. Some features may not function properly without cookies.

6. Data Retention

We retain information for as long as necessary to provide the Services and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the type of data and how it is used.

7. Security

We take reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or destruction. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Choices

Depending on your location and role (end user vs. organization admin), you may have choices or rights regarding your information, including:

  • Updating your profile name in the Services
  • Requesting access, correction, or deletion of personal information, subject to legal and contractual limitations

To make a request, contact us at support@patcherhq.com.

9. International Data Transfers

If you access the Services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

10. Children’s Privacy

The Services are not directed to children under 13 (or the age required by local law), and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top. If changes are material, we may provide additional notice as required by law.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

PatcherHQ
Email: support@patcherhq.com
Address: 131 Continental Dr Suite 305, Newark, DE 19713 US